Payment Policy

At Skin Theory, we provide secure and convenient payment options to make your shopping experience fast and reliable.

Accepted Payment Methods

We accept the following major payment methods:

Credit & Debit Cards

  • Visa

  • Mastercard

  • American Express

  • Maestro

  • UnionPay

Digital Wallets

  • Apple Pay

All payments are processed securely through our trusted payment partners.

Payment Security

Your payment information is encrypted and protected using industry-standard security measures.
Skin Theory does not store or have access to your full card details at any time.

All transactions are monitored to prevent fraud and unauthorized activity.

Order Processing

Orders are processed once payment has been successfully completed.
If your payment is declined or flagged for security reasons, Skin Theory reserves the right to:

  • Request additional verification

  • Cancel the order

  • Refuse service

You will be notified if this occurs.

Currency

All prices shown on our website are in GBP (£).
Your bank may apply its own conversion rate or fees if you are paying from a different currency.

Billing Information

Customers must provide accurate and complete billing details.
Orders may be delayed or cancelled if the information is incorrect or cannot be verified.

Fraud Prevention

Skin Theory may cancel or hold any order that appears suspicious or does not match our security criteria.
Fraudulent transactions may be reported to relevant authorities.

Refunds

Approved refunds will be issued to the original payment method used during checkout.
Refund processing time is typically 10 business days, depending on your bank or payment provider.

For more details, please refer to our Return & Exchange Policy.

Contact Information

If you have questions about payments or need assistance, please contact us:

We offer 24/7 customer support.

Phone: +31 6 2300 8253

Email:  infohelp@skintheory.com.mx

Physical Address Blankvoornstraat 70 
 3192 BZ Hoogvliet Rotterdam

 

VAT Number: NL004804151B76

Chamber of Commerce Number: 90271351

Customer Support Email infohelp@skintheory.com.mx

Available Monday–Saturday, 9:00 AM – 5:00 PM